Privacy Policy

Knucklehead Wines respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains the types of personal information we may collect when you visit our website, place an order, contact us or interact with Knucklehead Wines, and how we use and protect that information.

Information We Collect

Depending on how you interact with us, we may collect information including:

  • Your name

  • Email address

  • Phone number

  • Billing and delivery address

  • Date of birth

  • Order and purchase information

  • Delivery information

  • Communications you send to us

  • Information you provide when subscribing to our mailing list

  • Information collected automatically when you use our website, such as browser, device, cookie and website usage information

We collect your date of birth when you place an online order to confirm that you are at least 18 years of age and to assist us in complying with our obligations relating to the sale and supply of alcohol.

How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders

  • Arrange payment and delivery

  • Communicate with you about your order

  • Provide customer service and respond to enquiries

  • Verify age and comply with liquor licensing requirements

  • Maintain business and transaction records

  • Operate, maintain and improve our website

  • Detect or prevent fraudulent or unlawful activity

  • Comply with our legal and regulatory obligations

  • Send marketing communications where you have subscribed or otherwise consented to receive them

Payments

Payments made through our website are processed using third-party payment services.

Knucklehead Wines does not need to directly receive or store your complete payment card details in order to process online payments where those details are handled by our payment provider.

Payment providers process information in accordance with their own privacy and security practices.

Delivery & Service Providers

We may provide relevant personal information to third parties where necessary to operate our business and fulfil your order.

This may include our website and ecommerce provider, payment processors, couriers and delivery providers such as Aramex, email and marketing service providers, IT providers and other businesses that assist us in providing our services.

We only provide information reasonably necessary for those services to be performed or where otherwise permitted or required by law.

Marketing Communications

If you subscribe to receive news, offers or other marketing communications from Knucklehead Wines, we may use your name and email address to send those communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending communications that are necessary in relation to an order you have placed.

Cookies & Website Analytics

Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the site and improve the website experience.

We may also use website analytics and other third-party services that collect information about how visitors interact with our website.

You can control or restrict cookies through your browser settings, although disabling certain cookies may affect how some parts of the website function.

Storage & Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.

Some information may be stored or processed using third-party service providers, including our website, ecommerce, payment, email and other technology providers.

Because electronic transmission and storage systems cannot be guaranteed to be completely secure, we cannot guarantee absolute security of information transmitted or stored electronically.

Accessing or Correcting Your Information

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before responding to certain requests.

Retention of Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining appropriate business records and meeting our legal, accounting and regulatory obligations.

When information is no longer reasonably required, we may delete, destroy or de-identify it where appropriate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.

The current version will be published on our website.

Contact Us

If you have a question about this Privacy Policy or how we handle your personal information, please contact:

Knucklehead Wines
hello@knuckleheadwines.com.au
NSW Liquor Licence No. LIQP770018011