Shipping & Returns
Shipping
We ship Knucklehead Wines Australia-wide.
Shipping is a flat rate of $20 for orders of 1–5 bottles, with FREE SHIPPING on orders of 6 bottles or more.
To help protect your wine from unnecessary time sitting in hot warehouses or depots, we generally dispatch orders at the beginning of the week. This may mean there is a short wait between placing your order and dispatch.
Orders are primarily shipped via courier. Delivery times will vary depending on your location and may be affected by circumstances outside our control.
Alcohol Delivery
You must be 18 years or older to purchase alcohol from Knucklehead Wines.
By placing an order, you confirm that you are at least 18 years of age. Date of birth is required at checkout.
Alcohol must not be supplied to anyone under 18 years of age. Our delivery partners may request proof of age or identification where required.
Damaged or Missing Deliveries
We take great care when packing your wine, but occasionally things can go wrong in transit.
If your order arrives damaged, please contact us as soon as possible after delivery at hello@knuckleheadwines.com.au.
For damaged deliveries, please take clear photographs of the damage, including the packaging and affected bottles, as soon as you receive the order and before disposing of any packaging. Please include these photographs along with your order number when contacting us, as they may be required to investigate the issue with our courier.
If your order has not arrived within the expected delivery timeframe, please contact us at hello@knuckleheadwines.com.au with your order number and we will follow it up with the courier for you.
If your parcel is confirmed as lost in transit, we'll work with you to arrange an appropriate replacement or refund.
Returns & Refunds
Due to the nature of our products, Knucklehead Wines does not accept returns or provide refunds for change of mind.
If your order arrives damaged, faulty, incorrect or with items missing, please contact us as soon as possible at hello@knuckleheadwines.com.au so we can assist.
Nothing in this policy excludes or limits your rights under the Australian Consumer Law. Where goods fail to meet a consumer guarantee, you may be entitled to a remedy in accordance with Australian Consumer Law.
Questions?
If you have any questions about shipping or an existing order, please contact us at: